Oakwood Hotel & Apartments Grand Batam

Most beautiful interior design hotel. We like the serene artwork design of the floorings and soothing wall arts. We love the environmental friendly wooden key cards, smart on-off shower design and glass bottled water. Absolute convenience with direct sheltered access to Grand Batam Mall via level 2 - 5 lift lobby. Alternatively, it’s 30 secs to the mall from main lobby and 1min walk to massage place. Front desks personnels are welcoming, showering guest with a perfect 5-star experience. Thank you Salika and Salsa for arranging a taxi during peak hours, taking care of my luggage before check-in and arranging house keeping.

There was initial hiccup to our room reservations. Our rooms, which were prepaid, were not captured in their system upon our arrival. It was eventually resolved with a free upgrade of rooms n complimentary trays of designer cakes. Thank you for making it right. 😀 - Staffs are friendly and helpful - Recently built in Jul 2024 - ⁠Stylishly designed rooms with modern fixtures - ⁠Comfortable bed and pillows - ⁠Conveniently located beside the upmarket Grand Batam Mall - ⁠2 water dispensers on 19th floor, ensuring continuous supply of clean drinking water without the need to buy bottles of mineral water. - ⁠Beside the hotel , there are 2 spas located side by side; newly opened in April 2025 Siam Odyssey and AESPA - ⁠20% discount in AESPA for Oakwood guests

The hotel is very conveniently located next to Grand Batam mall. The reception and concierge staff were exceptionally friendly and helpful. The rooms are spacious, impeccably clean, and feature incredibly comfortable beds and pillows—one of the best I've experienced. I even considered buying the pillow to take home, but unfortunately, the hotel doesn't sell them. The kitchenette is well-equipped and hygienic, and I appreciated the variety of lighting options in the room, allowing for either bright illumination or a softer ambiance before bed. Additionally, the hotel's provision of water dispensers is a thoughtful touch.

What I really like about the hotel is the room and the outfitings in the room. The design of the room contains many modern outfitings such as USB ports and touch light mirrors. The overall design gives a blend of modernity that blends in with the Oakwood theme without feeling cheap or overdone. The toilet outfitings are done well and i enioyed using the different buttons in the shower. It is difficult to stay at other hotels in Batam after experiencing Oakwood, as even though the rooms in other hotels may be more spacious they do not compete in terms of overall feel and polish compared to my stays at Oakwood. This all ties in with the environmentally friendly theme which the hotel makes clear they are promoting without having to mention it directly.

Very good & convenient location near a large shopping mall. New hotel with a lovely room that has a very comfortable bed with large & medium pillows! Love the bathroom, too! Good rainshower water pressure! All the staff are friendly with wonderful smiles! Mthks to Front Desk staff Maya who assisted with late check-out at 1p.m. although we only stayed a night. Much appreciated! Also, the female staff who attended to our check-in ( apologies, forgotten her name ) was helpful! We will definitely stay here again if we come back in the future. Mthks all for a very pleasant & lovely memorable stay!